Enhancing New Employees' Understanding of the Internal Quality Assurance System through Quality Culture-Based Training

Siti Dewi Winata; Lucia Ari Diyani; Sri Yuli Ayu Putri

doi:10.55927/ajcs.v5i10.79

Authors

Siti Dewi Winata Universitas Bina Insani, Bekasi
Lucia Ari Diyani Universitas Bina Insani, Bekasi
Sri Yuli Ayu Putri Universitas Bina Insani, Bekasi

DOI:

https://doi.org/10.55927/ajcs.v5i10.79

Keywords:

Internal Quality Assurance System (SPMI), Quality Culture, New Employee Training

Abstract

The Internal Quality Assurance System (SPMI) is important in ensuring and continuously improving the quality of higher education. However, the new employees often have an insufficient understanding of SPMI that may prevent its implementation. This Community Service activity is conducted to increase the knowledge of new employees about SPMI through a quality culture-based training program at Bina Insani University. The method used was participatory action research (PAR) including preparation, implementation, monitoring and evaluation. The hybrid two-day training was composed of lectures, discussions, workshops, pre-tests, post-tests, and satisfaction surveys. The average score increased from 60.55 to 82.66 which is a 36.52% improvement. Satisfaction of participants was 4.43/5. The training was effective and supporting the internalization of quality culture.

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