Human Resource Management Assistance to Improve Msme Performance in Diaspora Communities in Kuala Lumpur

Indah Wahyu Utami; Saryadi Saryadi; Sharina Osman; Ihsan Kandung Adirangga

doi:10.55927/ajcs.v5i3.7

Authors

Indah Wahyu Utami Universitas Duta Bangsa Surakarta
Saryadi Saryadi Universitas Duta Bangsa Surakarta
Sharina Osman Universiti Kuala Lumpur
Ihsan Kandung Adirangga Universitas Duta Bangsa Surakarta

DOI:

https://doi.org/10.55927/ajcs.v5i3.7

Keywords:

Human Resource Management, MSMEs, Performance, Diaspora Community, Green HRM

Abstract

The study takes an approach of community service-based research through focus group discussion (FGD), training workshops and mentoring. The sample members were entrepreneurs at PCIM Muhammadiyah Kuala Lumpur and Selangor. Observations, interviews, pre-post and documentation of activities were the modes used to collect data. The intervention comprised HRM training, job description, performance evaluation system, digitalization tools, and implementation of Business Model Canvas (BMC). The findings show that HRM support was very effective to enhance the managerial capabilities of participants, the structural organization, and performance appraisal practices. Also, the incorporation of the idea of Green HRM helped to improve the level of environmental awareness and efficiency of the work of the MSMEs. The show also enhanced business connections and competitiveness in the digital world.

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